WEBVTT
Kind: captions
Language: en

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[Music]

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<v Narrator> Sheryl Burgstahler
shares historical highlights

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and tips to create accessible
online learning activities.

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[Music]

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<v Sheryl Burgstahler>I’m going
to share with you

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a little bit about
access to online learning,

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what instructional designers and
faculty members need to know.

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Often when I’m talking
about this topic,

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faculty members will say,
"I don’t have enough time,"

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and then, if it’s not that,
"I don’t have enough funding."

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That gets some support.

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"And I don’t have enough
technical support for me."

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Well, what I can come back with,
politely, of course,

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is there are some things
that we can all do.

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We don’t need to
do them all at once.

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We can do them incrementally
but make our courses accessible.

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That led to this particular
publication called

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20 Tips For Teaching An
Accessible Online Course.

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And so I’m going to go
through that a little bit.

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It’s part of our
AccessCyberlearning project,

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one of our resources
for other projects.

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And I’ll just step back
for a minute, back to 1995.

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I actually taught
the first online course

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here at the
University of Washington.

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That’s kind of a little known
fact about me.

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It was in 1995 and I’m still
shocked to this day

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that they hired
an 18-year-old girl

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to be offering these courses!

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[Audience laughs]

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But I was quite precocious
so I offered the class

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with Dr. Norm Coombs at the
Rochester Institute of Technology.

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He and I had been giving talks
on accessible technology

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around the country

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and the University of Washington
had a very extensive

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distance learning program,
all based on the postal mail system.

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And so they mailed out things
including videos to students.

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And they proctored their exams in
proctoring centers around the country

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so it was pretty elaborate
what we had here.

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And I wanted to make sure, my
kind of somewhat hidden agenda was

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I wanted to make sure
these online courses

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would be accessible to
individuals with disabilities

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but I also was kind of curious if you
could really deliver a class online

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that was anything close to
what you could do onsite.

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Particularly something like
assistive technology,

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which usually people touch things
and manipulate things.

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So I recruited Norm Coombs
to teach this class with me,

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Adaptive Technology for
People With Disabilities.

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Now back then, for those of you
that are old enough to remember,

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people communicated using email
and we had discussion lists, email-based,

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and we had a Gopher server - Gopher from
the University of Minnesota, of course.

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It was kind of an online
catalogue system, all text-based.

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We’d get into a little outline
of your resources,

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and then it would link to
resources around the country.

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And we actually received an award for
having the most comprehensive Gopher server

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for people with disabilities
in the world.

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And I don’t know if
we had any competition.

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But anyway, that was
our course library.

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Then we used Telnet,

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which allowed us to log onto
NASA and other big computing systems.

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The students had to actually
learn a different language

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to correspond with these systems, with each
one,

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because they developed their own interface.

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And then we used File Transfer Protocol
to move files around,

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to get images, whatever,
that we wanted to move around.

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So it was pretty basic technology.

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All the materials that we had
we put in text format.

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You kind of had to.
It was on Gopher.

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So we did that.

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We did use postal mail.

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We mailed out publications,
we mailed out videos.

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DO-IT was around.

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We had already made some
DO-IT videos on VHS tapes

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and they were captioned and
audio described, believe it or not.

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And we mailed those out to
the participants in the class.

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We kind of got the class
pretty much together.

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I gave them Norm Coombs’ resume

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and they approved him as an instructor
here at the University of Washington.

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And then it sort of came out
in the meeting one time

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when we were talking about
proctoring exams

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and I said, "Well, we really
can’t do proctoring exams

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in these different locations because
people write those out longhand

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and Norm Coombs is blind
so he won’t be able to read those

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if they’re not in electronic form
and I’ll have to grade all those myself

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and I’m really not interested
in having to do all that work.

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Or we have to hire somebody
to go over to RIT and read to him."

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Now I have to say that the
program people were not amused

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by the fact that I kind of
dropped this idea,

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this piece of information about
Norm Coombs being blind.

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I thought it was a little bit humorous
and I really didn't think

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it had anything to do with them
accepting him as an instructor

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even back in those days.

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And so they allowed us to go forward
with this

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and we offered this course
to be fully accessible

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and the distance learning program
kind of the end of the first time we offered

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it

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she said, "Well tell me, Sheryl,
I mean after all this work,

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how many people with disabilities
even took this course?

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So how do you even know
if it's successful?"

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And I said, "Well I am proud to say
we have absolutely no idea

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how many people with disabilities
took this course.

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Because we just designed it
to be fully accessible."

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No one had to disclose.

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So they weren't exactly amused
but we continued to teach that class.

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But I'm happy to say our
first class was fully accessible.

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In applying universal design
to online learning,

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we provide multiple ways to gain knowledge,
interact, and demonstrate knowledge.

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We have this publication
that we've created on

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20 tips for teaching an online course
that is fully accessible

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to people with disabilities.

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Nine of the tips are about webpages
and documents, images, videos;

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and the other 11 are
instructional methods.

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And when I'm working with faculty
who are reluctant to admit

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that they might be able to adopt
some accessible technology practices,

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I ask them to really take the challenge
of selecting a few of these

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to make their courses accessible.

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And it really points out
how the faculty need

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to work with the technology people

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but also the designers in
developing their online courses.

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And I'm going to go
through these fairly quickly.

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But just to kind of
give you an idea

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of what things we tell
faculty members and designers

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to look for in online learning.

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Providing clear and consistent
layouts and organizational schemes.

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That is something that
every instructor should do

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to present their material clearly.

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Of course those layouts should be
apparent to someone who is blind.

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So we structure the headings to
make sure that someone can access them

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using screen readers and see
organization of the content

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rather than just dumping a bunch of text
that would have to be read

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from the beginning to the end.

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So this faculty member would also use
descriptive wording for hyperlinks.

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Since someone using a screen reader
might want to tab through

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and go to each one of the
web resources on a page

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so they could see
where they want to start

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or whether they want to go
to those resources at all.

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And so if you use the wording
on each of your underlined text,

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"click here,"

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that person is going to be able
to read all those no problem

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but what they will read is

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"click here, click here,
click here, click here."

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In contrast if you provide
descriptive wording that's underlined,

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that link might say
"DO-IT website."

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Then, that person would know
what they're going to be linking to

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and can decide then if that's
where they want to be.

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A very simple thing.

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This doesn't take any more time
than putting the "click here" there.

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But it makes it accessible
to people using screen readers.

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PDFs, kind of tricky.

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We can make them accessible
but you have to ask yourself,

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why again was I creating that PDF?

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Sometimes you're
forced to do it

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because it's a PDF that's
out on the internet.

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But if you're creating a lesson or even
your syllabus in your online class,

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do you want to include
that as a PDF file

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or do you want to cut and paste
the content right into the

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learning management system itself
into that window so it is text

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and then use the features within Canvas
or what other system you're using

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to structure the headings so you've
made it accessible that way.

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That's what I do.

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The text descriptions of the content
when images are provided.

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Whenever there is an image that's presented,
you just describe that text.

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And some learning management systems
actually prompt you to do that.

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So you're reminded but
even if it doesn't,

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you can put that in.

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So sometimes people will say,

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"Well, but it's just
a little logo here.

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It doesn't mean anything.

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Why do I have to have
the text description?"

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Well the person who's blind
and trying to access your course

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doesn't know that that image doesn't
include anything really meaningful.

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For our DO-IT website, we have on our logo
on our website we have "DO-IT logo"

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as an alternate text
for that image.

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Some people say we should
describe what it looks like.

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Other people would say it doesn't
really matter what it looks like

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but it's important that a person
who is blind knows that it's a logo

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that they do or don’t
need to pay attention to.

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Using large bold fonts on uncluttered
pages with plain backgrounds.

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With the PowerPoints we’re using,
we're assuming that their vision is such

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that it's difficult for them
to see the content

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and so we just automatically
provide large bold fonts

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on uncluttered pages
with plain backgrounds.

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High contrast color combinations.

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You usually can figure
this out on your own.

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Sometimes you go to a website
and it's light green on dark green.

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It's like what were people
thinking about that?

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And to avoid the problematic ones
for those are colorblind,

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so red and green, for instance.

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There are resources on the web actually
that you can test some of these things

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so it's not hard to find.

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Content and navigation is accessible
using the keyboard alone.

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Sometimes there's not
a lot you can do about that

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if it's the product that
you're using is the problem.

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But if there are things that
you have control over,

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then you need to be aware of that.

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But it's important to kind of
remember that, that issue,

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and to continually work like say

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in this Canvas work group
that we have going nationwide

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to give input to Canvas creators and others
about the inaccessibility of something.

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So it's good to kind of know that.

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Make sure that the videos are
captioned and audio described.

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Captioning first. Audio described
is important, too, but as I said

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if you're creating your own video,
often you can create it in a way

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that it's fairly accessible for people
who are blind right from the beginning.

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That is going to take some
technical support probably.

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You can read the content on
our Accessible IT website

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but you might have to have
somebody help you do that.

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Make sure that your course is designed
for a wide range of technical skills.

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This is another thing that doesn't take a
rocket scientist to figure out how to do this

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but so often we’re used to using
the technology that we’re using

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and we don't tell students
how to use it.

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We have to remember that even if you have
some tech savvy students in your course,

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they might never have
used that product.

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This might be the first
Canvas class that they've taken.

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So providing a little overview
of the technology you're using

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to deliver that class
and where they can get help,

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just include that in the syllabus or
in early instruction in a lesson or two.

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Make sure the content is
presented in multiple ways

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and so if you're using
a video in the class,

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make sure it's captioned.

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A transcript is nice
but I also recommend

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that you provide sort of a
different version of it

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because we present content
differently when we're writing

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than is presented in a video.

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So many of our videos have a handout
connected with them online.

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I guess it's not a handout but it's
a publication with that content.

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But it's written in a way that you
normally would write that content.

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And so just because you have a video
doesn't mean you shouldn't do that other,

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and that can be within your lesson in a class
or it can be a separate document.

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So that's providing that
content in multiple ways.

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Acronyms and jargon,
we talked about that.

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Make sure you spell them out or
don't use them. And define them.

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Instructions and expectations.

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Make sure that they're really clear.

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Sometimes putting content
in the syllabus

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that maybe years ago
I would've maybe given later.

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I’d think maybe this assignment’s
only going to take a week

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so I'll give it in
the middle of the class.

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Well maybe it's going to take
somebody longer than that

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so give them the assignment
at the beginning.

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They shouldn't be penalized
for actually working ahead.

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Even if they can't do all parts of it
they can at least be thinking about it

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in terms of what you’re teaching.
And make the expectations clear.

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Use a rubric or use other techniques

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to make sure they know what they're
supposed to be able to produce.

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Make sure that examples and assignments
are relevant to a diverse audience.

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And so just sit back and think about it.
You don't have to survey your students.

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You can just think of a variety of people
that might be accessing that class.

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It might be an older student.
You've got male and female students.

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You might know that people from a lot
of different disciplines take your course

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whatever it happens to be on,
so try to have a few examples

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of a concept that might appeal
to a different audience.

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Make sure that outlines and other
scaffolding tools are provided

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so that's what would apply to online learning.

00:13:29.430 --> 00:13:32.329
Be sure to provide adequate
opportunities for practice

00:13:32.329 --> 00:13:39.470
so in an online class sometimes I would have
something required like required reading

00:13:39.470 --> 00:13:42.939
and then if I think some people might
want to have more instruction

00:13:42.939 --> 00:13:45.930
or it might be just a little diversion
of what we're talking about,

00:13:45.930 --> 00:13:50.209
then I put in all caps
the name of that lesson

00:13:50.209 --> 00:13:52.910
and in parentheses "optional"

00:13:52.910 --> 00:13:55.779
and so that is a cue for someone
who wants to do a little bit more,

00:13:55.779 --> 00:13:59.399
feels like they need more practice
or a little more information.

00:13:59.399 --> 00:14:01.930
But I’m not requiring that
all the students do that.

00:14:01.930 --> 00:14:06.769
People have different levels of knowledge
coming into your course

00:14:06.769 --> 00:14:08.459
but also different learning styles

00:14:08.459 --> 00:14:11.129
and it might take them longer
or a shorter period of time

00:14:11.129 --> 00:14:12.240
to learn something

00:14:12.240 --> 00:14:16.540
but also people require, some
require more practice than others.

00:14:16.540 --> 00:14:19.579
Provide adequate time for activities
and projects and tests.

00:14:19.579 --> 00:14:23.610
A lot of this as I said can be solved
by just putting it in the syllabus.

00:14:23.610 --> 00:14:25.740
Another thing that I've done
in teaching online learning

00:14:25.740 --> 00:14:29.559
is asked the program managers

00:14:29.559 --> 00:14:33.300
if I can open my class
a week before it really starts.

00:14:33.300 --> 00:14:35.769
And I've always gotten
permission for that.

00:14:35.769 --> 00:14:39.110
It makes it more difficult for
the instructor, I'll say that,

00:14:39.110 --> 00:14:42.309
because you've got students
who start early and move forward.

00:14:42.309 --> 00:14:44.329
Well, I figure that's my problem.

00:14:44.329 --> 00:14:47.779
And so I don't want to discourage
people from moving forward.

00:14:47.779 --> 00:14:50.230
Maybe they're going to be
really busy in a couple of weeks.

00:14:50.230 --> 00:14:51.710
So they want to get ahead but

00:14:51.710 --> 00:14:53.569
I make it real clear
what discussion we’re on

00:14:53.569 --> 00:14:56.010
and when we're discussing
certain topics

00:14:56.010 --> 00:14:59.050
so they have to kind of stay
with the class in that regard.

00:14:59.050 --> 00:15:01.749
And I always send out a notice
to the whole class

00:15:01.749 --> 00:15:05.100
saying "I opened this class a week early
so you people can get started.

00:15:05.100 --> 00:15:06.930
If you haven't started
you’re not behind.

00:15:06.930 --> 00:15:07.930
We're starting today."

00:15:07.930 --> 00:15:11.300
And so I kind of don't let
the class get away from me

00:15:11.300 --> 00:15:15.240
even if I’m letting
some students work ahead.

00:15:15.240 --> 00:15:17.160
Providing feedback on
parts of an assignment

00:15:17.160 --> 00:15:18.800
and corrective opportunities

00:15:18.800 --> 00:15:22.100
and so if you're assigning
a big project for a class

00:15:22.100 --> 00:15:23.970
to at least invite students

00:15:23.970 --> 00:15:26.389
to give you a draft of
what they're going to do

00:15:26.389 --> 00:15:29.490
and you can give feedback on it
or part of it say you're open to that

00:15:29.490 --> 00:15:31.370
or you can actually build it
into the assignments

00:15:31.370 --> 00:15:33.700
and say everyone has to turn in
an outline or whatever

00:15:33.700 --> 00:15:35.170
by such and such a date.

00:15:35.170 --> 00:15:37.050
So the students don't have
that experience

00:15:37.050 --> 00:15:41.449
where they finish the whole project
and then you look at it and say,

00:15:41.449 --> 00:15:44.939
"Oh they didn't understand
what I was asking for."

00:15:44.939 --> 00:15:48.319
And for options for
communicating and collaborating

00:15:48.319 --> 00:15:55.029
and for demonstrating learning so
sometimes you can just give students options

00:15:55.029 --> 00:15:57.910
and say the test is going to be
three different choices.

00:15:57.910 --> 00:16:02.459
You can present your knowledge
in three different ways.

00:16:02.459 --> 00:16:03.629
Or projects - the same thing.

00:16:03.629 --> 00:16:06.480
You can give them options for
what project they want to do

00:16:06.480 --> 00:16:09.910
or another way to do it is to have
just multiple things throughout the course

00:16:09.910 --> 00:16:13.480
so because sometimes you want everybody
to do things in a certain way.

00:16:13.480 --> 00:16:16.769
So you want projects and you want
to have short answer tests

00:16:16.769 --> 00:16:20.639
and you want to have true and false
and multiple choice and whatever it is,

00:16:20.639 --> 00:16:24.070
or students creating videos or
whatever you have in the class.

00:16:24.070 --> 00:16:26.809
Just make sure there's a variety
so that if someone isn't very good

00:16:26.809 --> 00:16:31.360
at one of those things, they can still
end up doing well in the class.

00:16:31.360 --> 00:16:36.899
So that's just a simple overview
of what you can do in an online course

00:16:36.899 --> 00:16:41.240
to make it more accessible
to students with disabilities.

00:16:41.240 --> 00:16:43.800
Not too difficult and
not too technical.

00:16:43.800 --> 00:16:45.660
And what I challenge
faculty members to do then,

00:16:45.660 --> 00:16:48.410
particularly the ones that say, "Well,
I just don't have time to do this,"

00:16:48.410 --> 00:16:52.209
is to look through here
and circle a few things,

00:16:52.209 --> 00:16:57.000
circle a few numbers of things
that they can do like right away.

00:16:57.000 --> 00:17:01.290
And no one has trouble finding them,
but even if you just did a few of these things

00:17:01.290 --> 00:17:05.600
given you aren't doing them already,
it would make a better class.

